Enigma contributed to the Triodos bank client boarding team on a remediation project. Remediation means that the quality of the previous onboarding process is increased to meet the latest standards and requirements.

Due to stricter guidelines from De Nederlandsche Bank (DNB), a large financial service provider is forced to reorganize the customer onboarding process. Enigma Consulting fulfilled the role of "product owner" in the redesign. This case describes the reason for the assignment, the approach and the result.