For customers, a user-friendly and fast onboarding is the first introduction to the provider of the product or service they want to use. It is very important that this introduction is a positive one and that the customer can go through the onboarding without any problems.
For (financial) institutions and companies, compliance with applicable laws and regulations and the prevention of conversion loss are two main issues. The challenge is therefore to find the right balance for your customer and your organization.
In recent years, there have been many providers in the market who can respond very well to this need of customers and organizations. However, there are different needs per organization and there is certainly no one solution fits all.
In recent years we have gathered a great deal of knowledge and expertise in the field of digital and mobile onboarding