In the onboarding process, you want to give your customer access to your services as easily as possible, via the app, website or otherwise. The goal is to optimize customer conversion while at the same time complying with laws and regulations.

For customers, a user-friendly and fast onboarding is the first introduction to the provider of the product or service they want to use. It is very important that this introduction is a positive one and that the customer can go through the onboarding without any problems.

For (financial) institutions and companies, compliance with applicable laws and regulations and the prevention of conversion loss are two main issues. The challenge is therefore to find the right balance for your customer and your organization.

In recent years, there have been many providers in the market who can respond very well to this need of customers and organizations. However, there are different needs per organization and there is certainly no one solution fits all.
In recent years we have gathered a great deal of knowledge and expertise in the field of digital and mobile onboarding

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Mahada Abdillah Walie
Mahada Abdillah Walie
Consultant
Marc Groot
Marc Groot
Executive Consultant
Jelmer van Teutem
Jelmer van Teutem
Consultant
Knowledge and research

Researched the onboarding processes of various payment banks, savings banks and investment banks

Assignments in the market

Performed assignments in the field of onboarding and customer identity in several positions at companies

Advice

Gave advice to parties on how to insource innovative partners into the existing landscape.

Case studies

Due to stricter guidelines from De Nederlandsche Bank (DNB), a large financial service provider is forced to reorganize the customer onboarding process. Enigma Consulting fulfilled the role of “product owner” in the redesign. This case describes the reason for the assignment, the approach and the result. Continue reading >

Enigma contributed to the Triodos bank client boarding team on a remediation project. Remediation means that the quality of the previous onboarding process is increased to meet the latest standards and requirements. Continue reading >

Enigma Consulting is happy to provide you with advice and support in optimizing the onboarding process and the ideal customer journey.

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Executive Consultant
Marc Groot

Executive Consultant